If something isn't right
Every piece is wrapped by hand, but kilns and couriers both have bad days. If something arrives broken, isn't what you expected, or anything else has gone wrong with an order, email placeholder@placeholder.com.
What to send
The email address you used at checkout, or the link to your order page, and a few words about what happened. If something is damaged, photos of the piece and the packaging help a lot.
Please don't ship anything back until we've talked it through.
What happens next
This is a one-person studio, so there's no form to fill in and no fixed policy. Each case is sorted out individually. Depending on what happened, that might mean a partial or full refund, or something else that makes sense for the piece.